Bajilive Privacy Policy — Data Protection & Information Security

Welcome to the bajilive Privacy Policy page. This policy explains how we, as the operator of an online wagering platform under the domain bajilive.plus, collecting, using, disclosing and protecting your personal information when you use our services.

We believe trust is the foundation of a healthy relationship between a platform and its players. That is why we have written this Privacy Policy in plain, easy-to-understand language — not confusing legal jargon — so you know exactly what happens to your data.

By registering or using the bajilive platform, you are deemed to have read, understood and agreed to this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform and contact our support team to close your account.

This Privacy Policy applies to all services offered by bajilive, including our website, mobile app, and any official communication channels.

Bajilive collects your personal data through several different methods. Below are the categories of data we collect and the reasons for collection:

Data You Provide Directly:

Automatically Collected Data:

• Device Data: Device type, operating system, phone model, screen resolution and unique device identifier.
• Network Data: IP address, approximate location based on IP, internet service provider (ISP) name.
• Usage Data: Pages visited, time spent on the platform, games played, total wagering amounts and account activity patterns.
• Session Data: Login and logout times, active session duration and a chronological history of account activity.
• Cookie Data: Language preferences, display settings and session information stored in your browser.

Bajilive uses your personal data solely for legitimate and necessary purposes in operating the platform effectively. The following are the primary purposes for which your data is used:

Account Management & Services: Your data is used to create and manage your account, process deposits and withdrawals, verify your identity through KYC, resolve any transaction-related disputes, and provide effective customer support.

Security & Compliance: bajilive uses your data to detect and prevent fraud, money laundering, and suspicious activity. This includes monitoring for unusual betting patterns, multi-factor verification, and ongoing risk assessment for every account.

Service Improvement: Aggregated (anonymised) data on how players use our platform helps the bajilive technical team identify issues, introduce new features and ensure a smoother, more enjoyable gaming experience.

Marketing Communications: With your consent, bajilive may send you information about the latest promotions, exclusive bonuses and special events via email or in-app notifications. You may opt out of marketing communications at any time by contacting our support team.

Legal Obligations: In certain circumstances, bajilive may be required to disclose your data to relevant authorities in accordance with legal obligations, court orders or legitimate investigation requirements.

Bajilive does not sell your personal data to any party. However, there are limited situations where we may need to share your information with certain parties:

Third-Party Service Providers: bajilive works with trusted payment service providers, KYC identity verification platforms, cloud service providers, and analytics companies. All third parties are bound by strict confidentiality agreements and are only permitted to use your data for purposes specified by bajilive.

Regulatory Authorities: bajilive complies with all applicable regulatory reporting obligations. This may involve sharing certain data with relevant regulatory bodies, financial intelligence units, or law enforcement agencies when legally required.

Corporate Partners: Should bajilive undergo a merger, acquisition or asset sale, user data may be transferred to the new entity. In such cases, you will be notified in advance and your privacy rights will continue to be protected.

• Your data never sold to advertisers or data brokers.
• Your data never shared with competitors or other betting platforms.
• Every data sharing instance is based on a legitimate business need and is limited to only the minimum information necessary.
• All third-party providers we work with undergo rigorous security and privacy assessments before being granted access to your data.

Bajilive continuously invests in security infrastructure to ensure your personal data is protected to the highest standard. The technical security measures we employ include:

• 256-bit SSL/TLS Encryption: All communications between your browser and bajilive servers are encrypted using the latest TLS 1.3 protocol, ensuring that data in transit cannot be intercepted or read by third parties.
• Data-at-Rest Encryption: Sensitive data stored in our database, including financial details and KYC documents, is encrypted using AES-256 encryption.
• Two-Factor Authentication (2FA): bajilive supports and encourages the use of 2FA on all player accounts to add an extra layer of security during login.
• 24/7 Security Monitoring: Our IT security team continuously monitors the platform infrastructure to detect any threats or suspicious activity.
• Regular Penetration Testing: bajilive conducts regular penetration testing by independent third parties to identify and address any security vulnerabilities.
• Internal Access Control: Only authorised personnel may access player personal data, and every access is logged for audit purposes.

Bajilive uses cookies and similar tracking technologies to ensure our platform functions correctly and to deliver a better experience for you. There are three types of cookies we use:

Essential Cookies (Required): These cookies are essential for the bajilive platform to function and cannot be disabled. They store your login session information, security preferences and basic platform settings. Without these cookies, you will not be able to use our platform.

Analytics Cookies (Optional): These cookies help us understand how players use the bajilive platform — which pages are most popular, how long a typical session lasts and where players commonly encounter issues. All analytics data is collected anonymously.

Functional Cookies (Optional): These cookies store your preferences such as your chosen language, display settings and recent navigation history to make future use of the platform more convenient.

• You can manage or delete cookies at any time through your browser settings.
• Disabling certain cookies may affect the functionality of some parts of the platform.
• Bajilive does not use third-party cookies for advertising purposes that track you across other websites.

As a bajilive player, you have the following rights regarding your personal data. We respect these rights and will process every valid request with full diligence:

Bajilive retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by applicable law. The following is a general guide to our data retention periods:

• Active Account Data: For as long as your account remains active and for several years after account closure, to fulfil our audit and financial reporting obligations.
• Financial Transaction Records: A minimum of 5 years from the transaction date, in line with financial compliance and anti-money laundering requirements.
• KYC Documents: Throughout the active account period and for a minimum of 5 years after account closure, in accordance with applicable legal requirements.
• Communication & Support Logs: 2 years from the date of last interaction, for quality control and dispute resolution purposes.
• Analytics & Usage Data: Stored in anonymised aggregate form for 3 years for platform improvement purposes.

When data is no longer needed and there is no legal obligation to retain it, bajilive will securely delete or anonymise the data using non-recoverable methods.

Bajilive integrates certain third-party services required for daily operations, including payment processors, game providers and identity verification services. Each of these third-party providers maintains their own privacy policy.

While bajilive carefully selects third-party partners and ensures they meet our security standards, we are not responsible for the privacy practices of third parties that operate independently outside our control.

Bajilive reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new technologies, regulatory requirements, or other operational reasons. The "Last Updated" date at the top of this page will be revised each time a change is made.

For material and significant amendments — such as changes to how we use your data or new rights you are entitled to — bajilive will notify you via:

• An email notification to your registered email address, at least 14 days before the changes take effect.
• In-platform notification upon your next login.
• A prominent notification banner on the bajilive homepage.

Your continued use of the bajilive platform after the effective date of any amendments constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data by bajilive, please do not hesitate to contact us. Our Data Protection Officer (DPO) team is ready to assist you.

You can reach us via:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom-right corner of the platform.
• Support Email: [email protected] (response within 1–2 business days).
• Dedicated Privacy Email: [email protected] (for data and privacy-specific enquiries).

When contacting us regarding a data rights request, please include your full registered name and account ID number to expedite the verification and processing of your request.